Top Quality Moving Services

First I would like to note that this company does not even deserve a one star rating, but since it is required to rate the company I had to select at least one star!

DO NOT USE TOP QUALITY MOVING SERVICES!!

We have moved several times in the past twenty years. We have always packed our own boxes and then handed them over to professionals to move long distances. Yes, an item here and there has been damaged or broken; accidents happen; but we have never before experienced property damage and destruction on anything like the scale we experienced in this move with Top Quality Movers, either in number of items affected or in degree of damage. Several items were destroyed entirely beyond possibility of repair. We knew there were going to be problems as soon as the delivery truck’s cargo door was opened: our boxes were stacked without regard to orientation: many were sideways and upside down, and many were crushed by the weight of several layers of boxes on top of them. Perhaps that could be explained as a desperate measure to use every inch of space in the truck – but then, when the movers brought our things in off the truck, they stacked them in exactly the same way in the house, as well! This is just plain carelessness, highly unprofessional, and very disappointing.
It has been alleged that such damage is due to items having been packed by us rather than by Top Quality Movers – but several of the damaged items were packed – both wrapped in pads, and put into boxes – by Top Quality Movers, so there was a serious deficiency in handling, in any case. There are so many broken and damaged items that I literally do not know where to begin estimating replacement costs. For one thing, I don’t have that kind of time (It has already taken several hours just to find online replacements for a set of broken plates.) We have spoken to the claims department trying to get some resolution and the best they were able to negotiate is $200, which is an insult especially after they themselves admitted their staff has been seen mishandling clients' household goods, including climbing on top of piles of boxes. I will spare you the rest of the story at this time.

We are on a quest and will not give up until we get some form of satisfaction. We plan on using every means available to get the word out about this company--social media, the Better Business Bureau (BBB), word of mouth, attorney general's, company owner (Jeffery Fields according to Google), CEOs of the company, etc.

DO NOT USE TOP QUALITY MOVING SERVICES!!

Service cost: $4098

I had two main concerns about putting off our move. First of was being able to afford it and second was having it done right because I have antique furniture involved that was passed down to me. So either I was going to sell all the stuff and start over our I had to find a reliable mover that fit my budget. Well they hit the mark on both counts and Robert and the crew were simply awesome , hardworking people. Thanks a billion to them for the service



 .

Service cost: $4850

This company is HORRIBLE, I had a Move from Florida to Oregon which I was told would not be a problem. First they changed the pick up date from Saturday to Sunday because, The truck which was picking my stuff up was the same truck that was going to take it to Oregon Which WAS A LIE!! instead it took my things to their storage facility where it sat until they found a truck to take my things to Oregon. mY THINGS WERE PICKED UP ON JUNE28th AND DIDN'T ARRIVE UNTIL JULY 29TH!!. I WAS WITHOUT FURNITURE FOR A WHOLE MONTH!!Plus "JOHN " lied to me and said the movers and truck wihch was was going to handle my things were all going to me TOP Qualiy Mover Employees and Vehicles Another lie The movers that picked up my stuff were contractors and the first thing the did before even look at my things was hand me a bill which was well above the price I agreed upon from $4800 to $5700. and the driver that FINALLY dropped are stuff off hired day laboers to unload the truck and which point they Damaged numerous items. PLEASE DON'T RECOMMENED THIS COMAPNY TOO ANYONE THE ARE A BUNCH OF LIARS WHO WILL SAY WHATEVER THEY CAN TO GET YOUR BUSSINESS!!

Service cost: $5700

Last week I moved to PA from NY and that was the first time I used a moving company. Initially I was very nervous and hesitant. But when I talked with their sales rep, I got confidence and feeling comfortable with him. I clearly mentioned what I want and also told him about my budget. He accommodated all my requirements within my budget and scheduled the move at the exact date that I was looking for. The foreman and the movers arrived on time at the move day, packed the entire house, took great care of the fragile stuff and loaded all my stuffs nicely. They made the delivery on time and asked me to check the inventory. After going through the inventory I did not notice a single thing is missing or broken or damaged. In short, these guys have proved that not all movers are bad.

Service cost: $2740

1. Company promised to charge based on pounds but actually charged using cubic feet. 2. Final price exceeded the estimate more than 2.5 times 3. Crew was late more than 3 hours both for pickup and delivery 4. Pickup and delivery were finished in dark, making no control possible. 5. Delivery crew (2 persons) was unprofessional and not sufficient for the job. They (and  the pickup crew) seem to be exhausted from long hours 6. House floors and walls were damaged on delivery 7. Several pieces (glass shades, mirror) were broken. 8. Some fixtures were misplaced/lost, so some furniture was not reassembled  .

Service cost: $8468

CAUTION-CAUTION-CAUTION----  In my opinion I would NOT recommend this company. Estimate was double what they told us! They Lied to us about the delivery, which was scheduled for July 6th. They said because of the Holiday, it could be a day or two later. Well one week later they said our stuff would arrive the following week. It didn't! and when I called I was told to call the driver to find out. Long story short, after speaking to the driver, who by the way was an independent contractor and was very nice, told us he was never scheduled to pick up our stuff until that week!! Which means they lied to us about the delivery. So all this time our stuff was sitting in NJ.(while we were sleeping on the floor in our new home!) When the mover showed up, his helpers never did, so he ended up unloading the truck by himself which took ALL DAY! Once he unloaded the truck, he couldn't re-assemble our furniture because nothing was labeled and we would have had to open every box to find the material, so we told him just to leave! A lot of things were damaged..looked like the fork lift went right through the box..moving from truck to truck..luckily nothing major.
I would recommend contacting a well know company who will come to your home and discuss the entire move. READ ALL THE FINE PRINT, and make sure they do all the moving themselves and do not sub it out to other movers. STAY AWAY FROM THIS COMPANY!

Service cost: $4000

Stay away from this company, they lied from day one!! My estimate was 4,500 including a motorized scooter. After the truck was loaded and I had no other option, I was told the price was now 7,500. They added fees for everything. Good luck trying to get Robert or Leo on the phone after they have your things, a true hostage situation. Every day the drop off date and time changed, this was so stressful but again you are stuck. Boxes came completely open and crushed. The driver was very nice but alone, he had to post a craigslist ad to get local moving help. I was alone and very uncomfortable with this situation. These were random men in my house, not bonded movers. Good luck finding them again if something was stolen or broken or worse. After they unloaded the truck and took my payment, they told me the scooter was never loaded!! They knew this before leaving New Jersey but didn't have the room so they decided to keep my vehicle, Seriously!! Plus I paid an extra 250 to have it moved, are they kidding!! I left endless calls, emails and texts but no answer, BIG surprise. Moving to another state is so stressful, handing over all of your things to strangers is so stressful and this company magnified the situation by 100%. Do yourself a favor and read reviews, especially on BBB.
 .

Service cost: $7000

Never use this misleading company! I contacted them in early July to have a late August delivery. Seems like a reasonable amount of time to get 1250 Cu.Ft. of stuff across country. Well, pick up was on the 10th of August, a day that they provided to me for "logistical" purposes. They said they would pick up then so that there would be enough time to get our belongings there. Fine. Well, 16 days later our stuff was still sitting in a warehouse and had not even left for the west coast. Why? I have no idea, nobody will call me back or email me back. I have been trying for days and days to get in contact with "dispatch" and my sales agent to see about a delivery day. Today, the 3rd of Sept. a male with a thick accent says they will deliver at 2 pm. Thanks for the warning and ability to plan for the delivery. You understand most people work for a living. At least it wasn't late at night like some of the other suckers who have hired this miserable company. I have a long background in service and I can tell you from my expert opinion, the service that you get from this company is non-existent. They will be misleading and make statements that seem like promises but beware of all of the fine print. You are at their mercy and they will deliver at the latest possible time.  
Not sure yet is my stuff is lost, damaged or otherwise abused. This remains to be seen. I'll keep you up to date but don't expect all of your stuff to there and in good shape. Advice, move on to a reputable company!

Service cost: $7000

Their price was within my budget.  They called me and said that the delivery will be on Saturday, they did not show up till Sunday.  They took apart some items in New York but when they delivered to Florida, they said that they do not put things together that I would have to pay extra.  In the contract it said that they would put whatever they took apart in New York they would put together when delivered.  There was also several items missing, two boxes and a glass to computer desk that was very well wrapped.  Their mover said it was better wrapped then what he would have done. 6 of the plastic tote were damage. The driver also charged me 100.00 extra when he delivered cause it was more than 50 ft from truck to door.  I found out later it wasn't.   They don't deliver what they say in the contract so be careful.  It is their lost, since I told my 3 friends who were planning on moving not to use them.  .

Service cost: $2644