Top Quality Moving Services

First I would like to note that this company does not even deserve a one star rating, but since it is required to rate the company I had to select at least one star!

DO NOT USE TOP QUALITY MOVING SERVICES!!

We have moved several times in the past twenty years. We have always packed our own boxes and then handed them over to professionals to move long distances. Yes, an item here and there has been damaged or broken; accidents happen; but we have never before experienced property damage and destruction on anything like the scale we experienced in this move with Top Quality Movers, either in number of items affected or in degree of damage. Several items were destroyed entirely beyond possibility of repair. We knew there were going to be problems as soon as the delivery truck’s cargo door was opened: our boxes were stacked without regard to orientation: many were sideways and upside down, and many were crushed by the weight of several layers of boxes on top of them. Perhaps that could be explained as a desperate measure to use every inch of space in the truck – but then, when the movers brought our things in off the truck, they stacked them in exactly the same way in the house, as well! This is just plain carelessness, highly unprofessional, and very disappointing.
It has been alleged that such damage is due to items having been packed by us rather than by Top Quality Movers – but several of the damaged items were packed – both wrapped in pads, and put into boxes – by Top Quality Movers, so there was a serious deficiency in handling, in any case. There are so many broken and damaged items that I literally do not know where to begin estimating replacement costs. For one thing, I don’t have that kind of time (It has already taken several hours just to find online replacements for a set of broken plates.) We have spoken to the claims department trying to get some resolution and the best they were able to negotiate is $200, which is an insult especially after they themselves admitted their staff has been seen mishandling clients' household goods, including climbing on top of piles of boxes. I will spare you the rest of the story at this time.

We are on a quest and will not give up until we get some form of satisfaction. We plan on using every means available to get the word out about this company--social media, the Better Business Bureau (BBB), word of mouth, attorney general's, company owner (Jeffery Fields according to Google), CEOs of the company, etc.

DO NOT USE TOP QUALITY MOVING SERVICES!!

Service cost: $4098

 I have used Top Quality twice now, and have had excellent experiences both times. Setting up a move is easy and they kept a list of inventory from my last move, which took the guess work out of buying boxes this time around. They were wonderful and flexible, allowing me to change the destination address at the last minute. The team of movers always has a positive attitude, which makes what is typically a stressful experience an enjoyable one. They are also incredibly quick and efficient and very competent -- no damages to anything. A part of me didn't want to write this review because I don't want to have to compete for a spot the next time I move, but the team at Top Quality deserves the praise.

Service cost: $4522

The worst customer service ever! Waited till they arrived to tell us their free services really aren't free. The blankets are free to use for your furniture but only if you wrap it and tape it yourself. They raised the rate by 75%and wanted us to pay the new amount by cash on the spot,  who has that type of money in their pocket,  we only had the amount that Frank told us to have.  Then they wanted to pay by credit card which isn't a problem but they wanted to charge me 5%for the convenience of it,  really you want more money from me after raising it that much.  Took me over an hour to get a hold of someone in the office and then he was no help. The movers refused to load everything staying to my elder father that he could just replace it later.  They were rude and disrespectful and after speaking to the owner Leo (after a week of calling and asking for someone in charge) I know why they think they can act like this.  Please use a different company,  they will threaten to hold your items hostage if you complain. They have refused to even be sympathetic to the situation and even called my father a liar.  He's a 79 year old 25 year Veteran that had no reason to lie about their movers. The problem was I want able to be there,  they really just saw a elderly man alone and tried to take advantage of him.  The movers kept asking for tip money the whole time they were there. think twice before using them,  Frank talks a good game but can't deliver on it. .

Service cost: $7000

I can't honestly express how much these guys saved me! They were thoughtful, kind and patient - moving from the 24th floor of a condo to a detached townhome was no picnic - I know because I tried to do it myself 2 days before giving up and calling these guys. They literally put everything everywhere I asked and them and even helped me with some extra bits that I thought I would have to do by myself. I also had the packing service beforehand - they were so freaking quick it was absurd(ly brilliant that is). They were also courteous - they asked to use the facilities without simply taking the liberty of doing so beforehand. All in all I'd definitely recommend them - peace of mind worth the (somewhat hefty depending on how much you need them for) price.- ABSOLUTELY AWESOME!

Service cost: $1260

Quoted several other companies and they had the lowest by a sizable margin (hint: don't use a service that is based in manhattan, they're typically going to charge twice as much as guys based outside manhattan.)Got these guys for my move from the Bronx to Chealsea.  They showed up a half hour early and proceded to work their [EDIT] off and carried all my belongings 5 stories in my walkup apartment.  They taped up everything that needed to be secured.  No complaints and would recommend to a friend.

Service cost: $1596

I had a $3,200 guaranteed bid from Robert at Top Quality moving, which was listed online from Tobyhanna, PA but was from either NY or NJ.  People can hide anything they want online.  The move was from PA to FL if I packed the boxes, which I did.  For furniture and household items, I listed each item in detail to Robert, including exceptionally heavy items, plus the estimated number of boxes.  In all, my bid was for 117 items.  Actual item count was 119.  I read the federal guidelines and asked to be present for weighing the shipment -- which is mandated.  Marcos, the packing boss, said they didn't go by weight but by cubic volume. No one came to my house to estimate cubic volume, and even Marcos underestimated that number substantially prior to loading.  The final bill was $5,100 plus other fees I will explain in a minute. I was upset at the inflated charges, but I was told the spreadsheet they use for the estimate is the same for everyone, meaning heavy items were not listed and no one asked about the sizes.  It was "one size fits all".  I understand why they do that now -- to get around federal guidelines to help out average people like me. My first comment is get the written bid from someone who comes to your house and sizes up the move for cubic volumes.  The phone bid is worthless for a reason.  They get your business, but at the last minute you have a choice to say no to the extra charges or lose your deposit money, which in my case was over $600.  I also lived in an apartment, so it was a pretty good bet for them to assume I didn't have much of a choice.  I was healing from a broken ankle that had postponed this move a month already, and I was originally going to drive a rental truck.  At the original bid amount, I wasn't too worried about the extra cost of movers.  Add almost $2,000 to that original bid amount and think how that might affect your attitude. They wrapped furniture well in PA, but I still had some damage:  a chipped corner on a $4,000 speaker cabinet and a chunk out of the top of my dining hutch.  Who knows where the original Budget truck load went before it was shipped to me in FL. They originally said 5 to 7 days for delivery.  No longer.  It took 11, 9 if you don't count the weekend.  They were four hours late to arrive, and that attitude for not beng on time was foretelling.   In Florida, the delivery driver, a Russian national who operates a shipping company out of Queens, NY called Express Transfer, or something like that, phoned to tell me he would be there the next day, sometime between 10 AM and 3 PM.  My wife and I waited all day, but nothing.  Later on, around 7PM, he called and said he wouldn't make it that day.  When my reaction was one of disbelief, questioning him why he didn't call sooner, he just hung up on me.  The connection went dead.  I had called Robert earlier, about 4 PM to ask what was going on, Robert assured me the truck would be there that same day.  After the Russian called me to shut down for the day, I tried to call Robert back, but he wouldn't pick up the phone.  He told me before he's there until 10 PM.  He did that one other time to me, as well.  If he knows a complaint is coming in, he won't answer.    Some of the delivered furniture wasn't put back together tightly, tables, chairs, cabinets and the like, plus I found nuts and bolts around that weren't there before the movers got there that I still haven't discovered what they are missing from.   Other little things were irritating.  I had discussed with his helper that we needed to center the bed for the lamp tables when he first put the bed together.  He forgot, and when I mentioned it with the boss in the room, that Russian challenged me somewhat viciously.  Why hadn't I said anything sooner?  I told him I did and walked away.  Nearing the end of the delivery, the boss hustled me to tip his helper.  I already had tipped him on the side, but for the Russian to hustle me after he had been so rude and I paid so much extra, plus he had the nerve to hang up on me the night before without explanation or apology, was unforgiveable.    These people are hard workers, but they are unreliable, rude and untrustworthy with original estimates.  .

Service cost: $5200

 



When I was being relocated by top quality moving services it wasn’t my first time. I found when I had had previous experiences with other relocation companies, and these guys came to my rescue. To be precise, I had hired out two other movers. Compared to the other two service providers, the experience was a whole lot different. They were more superb and more diligent with the handling of the merchandise. They were very careful not to damage a single thing and I got all my properties in one piece. I am very happy to say that I will be using their service again and will highly recommend that for sure. .

Service cost: $2103

The customer service and pick up crew seemed very good. They nicely packed the truck. When the movers showed at our new place the boxes were in terrible condition. It looks like they threw them from one truck to another when transferring them.
 
Our TV arrived with a cracked screen. As we’ve opened the boxes we have found a lot of broken items including vases, baking dishes, wine glasses and a large blown glass vase. All of these items had been thoroughly bubble wrapped and labeled as fragile.
 
I am so disappointed in this moving company. The price was double my quote and now I will spend a lot of money replacing items they damaged. I would NOT recommend them to anyone!
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Service cost: $6100

  I had quotes given by 2 other well-known moving companies and when I contacted Top Quality I was assured by Robert that they would beat any other quote by $1.  Much to my surprise they quoted me much lower than the other companies.  Total quote was just over $2,900 total and my other quotes were between $4,000 - $4,500.  Initial contact with Robert was good until they had my deposit.  Come moving day is when things went from good to horrible.  The movers came on time, but all of the sudden my initial move cost went from $2,900 - $4,900.  Funny how it was right in the range of the other 2 quotes I received.  At this point though you have no options as my move was booked a month prior and I was ready to go.  I understand a quote is just a quote but to be inflated by that much is ridiculous.  3 men came into my home for the move.  I was told it was ok to leave clothing inside the dresser drawers which I did.  Juan (head mover) stated otherwise but when I advised I have previously discussed this with management he said ok.  I was downstairs monitoring while a very important piece of mine was wrapped when I went back upstairs to find the movers removing clothing (including my undergarments) and placing them into a box. They used my restroom on more than one occasion which would be fine but please have the courtesy to ask.  Dirt was tracked all throughout my home, tape and misc. trash was left in every room, and my lawn was ran over by the moving truck.  I was also solicited for a tip at the end of all of this.  I was unsuccessful with getting any answers from Rob, as to why certain things on the contract were added, why the price increase, when the heck my stuff was arriving, all very important things.  The only call I eventually did get was from the driver who confirmed my address and gave me a 10 hour notice that he will be arriving and told us we needed cash for the entire move amount.  I had already paid ½ so communication within the company is lacking.  Come to moving day the mover went to the wrong house initially on the other side of town.  When he did get to our home and they started unloading one major problem, this was not our stuff! Eventually it was worked out but I still have yet to hear from Management here.  I strongly advise using another company that is transparent, trustworthy and reputable.  Unfortunately I do not have 1 good thing to say about Top Quality.  .

Service cost: $4800

The worst moving experience ever. All through the process additional charges were being posted. No information was being provided as to we are over/not over until everything was loaded.

Original Quote was for: ~1900. Since then we have dished out over 3000 dollars.

Contract: be very careful with their contracts. The contract says one thing and sales and delivery people another. I saw a stair clause on the contract. So I questioned it. It said anything over a flight of stairs will be 75 additional. So I called the company and explained that the town home that I am moving to is 3 floors does that mean I get charged an extra 150? I was told no. The stairs have to be outside. Inside the residence it does not matter how many. Come the day for pickup at my colonial. They tell me you have an addional flight so 75 dollars extra. I said that's not what I was told. So the gentleman called the company and the manager there agreed that we are not to be charged for stairs and that was it. Come to Cary, NC and the delivery came in same issue. Although this time they decided not to honor what they had said. In short its not about 150 dollars. Its about principal. I went with them based on reviews so I thought I would also write my experience so others are not misguided.

How 1900 went to over 3000 without anything being said prior to or during the load is just absurd. To add it was also confirmed that charges will not vary more than a couple of hundred dollars anyway.

I for one will never use this company every again. I would rather pay someone 1000 extra as long as they stick with what they are telling me.

I will be filing claims on several of these and will post an update as to what happened.


Regards,.

Service cost: $3500

I was referred to Top Quality  by a friend of mine and I was very impressed by the level of customer service and how much they were willing to work with me at the last minute. My sales was the person I coordinated my move with and he was always available when I needed to talk to him on the phone. They responded to the certificate of insurance questions immediately and I had zero issues there.The head foreman was the person on the ground in charge of my move and the operation was flawless. I gave these guys a 4 hour window to move from the Financial District to Hoboken, NJ starting at 2pm on a Monday and they delivered. I underestimated the amount of stuff I needed moved and they worked with me on the spot. Again, customer service was awesome. They worked fast and diligently. I'll definitely use their team again on my next move. .

Service cost: $1520

I was in a fix and needed to move really fast. I needed moving guys who can actually do a perfect moving job on time and with accuracy. This was where I found the service of Top Quality really relevant. The movers from this company are experts in their job. They came and moved my stuff on time and excellently such that before I could blink my eyes, they were done with the job. The speed was all I asked for and I got even more than that. Thanks for the job, I wouldn't have been able to articulate the move as well as you guys did. That's for sure. I am very satisfied and will be calling again for my next relocation.

Service cost: $1520

Yup.  Well-earned good reputation.Hard working, honest, up front, careful with my stuff, and flexible with surprises (because who has a move without surprises?).They must have worked 4-6 hours past what they'd expected and kept a good attitude.Given the volume of things that got moved, and the length of the day (about 12 hours), I'm impressed that we only had a tiny bit of brakeage.  Much better than when I've moved myself, for sure!Money well spent and a reasonable price to boot.

Service cost: $1100

It was an interstate move and I had so many things to be moved which was not easy because of the delicate ark works, collection of glass and crystal ware, antiques that I collected from all over the world and for the pool table. But the foreman and his men had the solution for all possible problems. They did the packing very carefully and loaded with great safety measures. The driver called me before he reached to VA and made the delivery on time. Nothing was damaged or broken except a glass which was OKAY with me and the price was very similar to the quoted amount. I thank each and every one of Top Quality Moving Services for the job well done.

Service cost: $2980

I don't write a lot of five star reviews, but Top Quality Moving Services deserves every single star. They are friendly, they are punctual, their pricing is fair and reasonable and they do not EVER try to manipulate the time to get more money out of you. I have moved enough times to know that many, many companies out there will take advantage of you in every way they can - but not these guys!We've used them twice now - the first time was in 2009 when my fiance was moving in, and the second time in the end of December when we moved into a new place. Both times the move was smooth and easy. They wrapped our furniture, wrangled our giant, 200 lb couch out of our tiny doorway like it was no big deal, and were done in no time at all. Honestly, I can't imagine us using anyone else. Keep up the good work, guys!

Service cost: $3200

The good thing is, all reviews here are genuine for sure, because Top Quality Moving Services, nicely did a good job. Which I think is awesome, because at least now I know that reviews are written by real people, not by some paid guys from the other side of the globe.They are so nice, that even I -- having no time whatsoever -- felt guilty for putting off writing the review. To be honest, I was hoping to get out of it completely..I really enjoyed my experience with Top Quality Moving Services . I wasn't super choosy, I just saw their truck when I was leaving payment for my new apartment. Went on the website Read some glowing reviews on internet and ordered the service. All of that was easy!

Service cost: $3333

I had two main concerns about putting off our move. First of was being able to afford it and second was having it done right because I have antique furniture involved that was passed down to me. So either I was going to sell all the stuff and start over our I had to find a reliable mover that fit my budget. Well they hit the mark on both counts and Robert and the crew were simply awesome , hardworking people. Thanks a billion to them for the service



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Service cost: $4850

Last week I moved to PA from NY and that was the first time I used a moving company. Initially I was very nervous and hesitant. But when I talked with their sales rep, I got confidence and feeling comfortable with him. I clearly mentioned what I want and also told him about my budget. He accommodated all my requirements within my budget and scheduled the move at the exact date that I was looking for. The foreman and the movers arrived on time at the move day, packed the entire house, took great care of the fragile stuff and loaded all my stuffs nicely. They made the delivery on time and asked me to check the inventory. After going through the inventory I did not notice a single thing is missing or broken or damaged. In short, these guys have proved that not all movers are bad.

Service cost: $2740

This company is HORRIBLE, I had a Move from Florida to Oregon which I was told would not be a problem. First they changed the pick up date from Saturday to Sunday because, The truck which was picking my stuff up was the same truck that was going to take it to Oregon Which WAS A LIE!! instead it took my things to their storage facility where it sat until they found a truck to take my things to Oregon. mY THINGS WERE PICKED UP ON JUNE28th AND DIDN'T ARRIVE UNTIL JULY 29TH!!. I WAS WITHOUT FURNITURE FOR A WHOLE MONTH!!Plus "JOHN " lied to me and said the movers and truck wihch was was going to handle my things were all going to me TOP Qualiy Mover Employees and Vehicles Another lie The movers that picked up my stuff were contractors and the first thing the did before even look at my things was hand me a bill which was well above the price I agreed upon from $4800 to $5700. and the driver that FINALLY dropped are stuff off hired day laboers to unload the truck and which point they Damaged numerous items. PLEASE DON'T RECOMMENED THIS COMAPNY TOO ANYONE THE ARE A BUNCH OF LIARS WHO WILL SAY WHATEVER THEY CAN TO GET YOUR BUSSINESS!!

Service cost: $5700

1. Company promised to charge based on pounds but actually charged using cubic feet. 2. Final price exceeded the estimate more than 2.5 times 3. Crew was late more than 3 hours both for pickup and delivery 4. Pickup and delivery were finished in dark, making no control possible. 5. Delivery crew (2 persons) was unprofessional and not sufficient for the job. They (and  the pickup crew) seem to be exhausted from long hours 6. House floors and walls were damaged on delivery 7. Several pieces (glass shades, mirror) were broken. 8. Some fixtures were misplaced/lost, so some furniture was not reassembled  .

Service cost: $8468

CAUTION-CAUTION-CAUTION----  In my opinion I would NOT recommend this company. Estimate was double what they told us! They Lied to us about the delivery, which was scheduled for July 6th. They said because of the Holiday, it could be a day or two later. Well one week later they said our stuff would arrive the following week. It didn't! and when I called I was told to call the driver to find out. Long story short, after speaking to the driver, who by the way was an independent contractor and was very nice, told us he was never scheduled to pick up our stuff until that week!! Which means they lied to us about the delivery. So all this time our stuff was sitting in NJ.(while we were sleeping on the floor in our new home!) When the mover showed up, his helpers never did, so he ended up unloading the truck by himself which took ALL DAY! Once he unloaded the truck, he couldn't re-assemble our furniture because nothing was labeled and we would have had to open every box to find the material, so we told him just to leave! A lot of things were damaged..looked like the fork lift went right through the box..moving from truck to truck..luckily nothing major.
I would recommend contacting a well know company who will come to your home and discuss the entire move. READ ALL THE FINE PRINT, and make sure they do all the moving themselves and do not sub it out to other movers. STAY AWAY FROM THIS COMPANY!

Service cost: $4000

Stay away from this company, they lied from day one!! My estimate was 4,500 including a motorized scooter. After the truck was loaded and I had no other option, I was told the price was now 7,500. They added fees for everything. Good luck trying to get Robert or Leo on the phone after they have your things, a true hostage situation. Every day the drop off date and time changed, this was so stressful but again you are stuck. Boxes came completely open and crushed. The driver was very nice but alone, he had to post a craigslist ad to get local moving help. I was alone and very uncomfortable with this situation. These were random men in my house, not bonded movers. Good luck finding them again if something was stolen or broken or worse. After they unloaded the truck and took my payment, they told me the scooter was never loaded!! They knew this before leaving New Jersey but didn't have the room so they decided to keep my vehicle, Seriously!! Plus I paid an extra 250 to have it moved, are they kidding!! I left endless calls, emails and texts but no answer, BIG surprise. Moving to another state is so stressful, handing over all of your things to strangers is so stressful and this company magnified the situation by 100%. Do yourself a favor and read reviews, especially on BBB.
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Service cost: $7000

Never use this misleading company! I contacted them in early July to have a late August delivery. Seems like a reasonable amount of time to get 1250 Cu.Ft. of stuff across country. Well, pick up was on the 10th of August, a day that they provided to me for "logistical" purposes. They said they would pick up then so that there would be enough time to get our belongings there. Fine. Well, 16 days later our stuff was still sitting in a warehouse and had not even left for the west coast. Why? I have no idea, nobody will call me back or email me back. I have been trying for days and days to get in contact with "dispatch" and my sales agent to see about a delivery day. Today, the 3rd of Sept. a male with a thick accent says they will deliver at 2 pm. Thanks for the warning and ability to plan for the delivery. You understand most people work for a living. At least it wasn't late at night like some of the other suckers who have hired this miserable company. I have a long background in service and I can tell you from my expert opinion, the service that you get from this company is non-existent. They will be misleading and make statements that seem like promises but beware of all of the fine print. You are at their mercy and they will deliver at the latest possible time.  
Not sure yet is my stuff is lost, damaged or otherwise abused. This remains to be seen. I'll keep you up to date but don't expect all of your stuff to there and in good shape. Advice, move on to a reputable company!

Service cost: $7000

Their price was within my budget.  They called me and said that the delivery will be on Saturday, they did not show up till Sunday.  They took apart some items in New York but when they delivered to Florida, they said that they do not put things together that I would have to pay extra.  In the contract it said that they would put whatever they took apart in New York they would put together when delivered.  There was also several items missing, two boxes and a glass to computer desk that was very well wrapped.  Their mover said it was better wrapped then what he would have done. 6 of the plastic tote were damage. The driver also charged me 100.00 extra when he delivered cause it was more than 50 ft from truck to door.  I found out later it wasn't.   They don't deliver what they say in the contract so be careful.  It is their lost, since I told my 3 friends who were planning on moving not to use them.  .

Service cost: $2644